How can we help?

Enter your tracking number on the Track page. You will find it in your confirmation email, SMS and receipt.

For online payments, as soon as the payment provider confirms your payment to us. You will receive an email when it is booked.

The rider records the attempt and our team contacts you to arrange another attempt, a hold at a branch or a return, depending on our delivery policy.

From the pickup and delivery areas, the service you choose, the weight (or volumetric weight for large light parcels), the number of parcels and any optional insurance. You always see the full breakdown before paying.

If guest booking is enabled you can. With an account you can save addresses and see all your shipments in one place.